Administration & Data Entry VA – NSW Certifier Support (Remote)
Remote | Full-Time | AU Hours | NSW Residential Experience Essential
OutsourcedIn is partnering with a NSW-based private certifier to hire an experienced Administration & Data Entry VA to support high-volume residential certification workflows.
This role requires hands-on experience within the NSW residential building certification industry. Accuracy, compliance knowledge, and understanding of NSW approval processes are critical.
Proven NSW certifier / residential building experience is ESSENTIAL.
About the Role
You will provide administrative and data entry support to NSW residential certifiers and private PCA practices, ensuring files are accurate, organised, compliant, and audit-ready.
This is a high-volume, detail-focused role requiring strong familiarity with NSW certification terminology and processes.
Key Responsibilities
Data Entry & File Management (Primary Focus)
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Perform high-volume, high-accuracy data entry for:
Certification applications
Job registers and tracking logs
Inspection records and outcomes
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Create and maintain structured digital job files including:
CDC, CC, and OC documentation
Plans, reports, certificates, and compliance evidence
Upload, name, and organise documents in line with NSW certifier standards
Update application statuses, conditions, and inspection stages
Maintain spreadsheets, CRMs, and certification systems with strict accuracy
Conduct quality checks to ensure files are audit-ready
Administration Support
Prepare standard forms, checklists, and document packs for certifier review
Track outstanding documents and follow up with builders, designers, and consultants
Schedule inspections and manage certifier calendars
Assist with reporting, registers, and compliance tracking
Customer Service Support
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Respond to inbound calls and emails regarding:
Application status
Required documentation
Inspection bookings and timelines
Provide professional responses using NSW certification terminology
Escalate technical or compliance matters to the certifier when required
Mandatory Requirements
Proven data entry experience within the NSW residential building or certification industry (ESSENTIAL)
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Direct experience supporting:
Private certifiers / PCA firms
NSW residential construction or approvals teams
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Strong understanding of:
CDC, DA, CC, and OC processes
NSW certification terminology and workflows
Exceptional attention to detail and accuracy
Fast and accurate typing and document handling skills
Strong written and verbal English communication skills
Ability to manage multiple applications simultaneously without errors
Originally posted on Himalayas
