General Administrator
We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish.
Responsibilities:
Immediate Tasks (Administrative Support):
- Handle inbound calls using scripts and route them to appropriate teams.
- Manage web chat and SMS inquiries, escalating complex issues as needed.
- Create and update work orders, tracking progress and completion.
- Review candidate resumes and shortlist qualified applicants.
- Confirm worker availability and coordinate with dispatch teams.
Mid-Term Coordination:
- Collect and verify staff timesheets; enter data into payroll systems.
- Facilitate remote communication for onsite checks and collect feedback.
- Monitor worker welfare and send out birthday messages.
- Maintain client communication and provide order updates.
- Create, update, and track client orders through to fulfillment.
Long-Term Client Interaction & Onboarding:
- Log and track client cases, ensuring proper resolution.
- Guide clients through onboarding and account setup.
- Track and follow up on missing worker documents during onboarding.
Qualifications:
- Minimum of 2 years of experience as a general administrator.
- Strong organizational, communication, and multitasking skills.
- Ability to work independently and meet deadlines.
- Experience with call handling, customer support, or dispatch coordination is a plus.
- Experience in Salesforce and Slack is a plus.
- Suitable office space for work-from-home.
- Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam
If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!
Originally posted on Himalayas
