Vice President of Operations at Lone Wolf Technologies

We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that. 

We are seeking an experienced and strategic-minded Vice President of Operations who will lead the charge in directing and optimizing the day-to-day functions of our customer facing operations, including our Customer Success, Customer Onboard, Customer Engage, and Customer Support departments. The ideal candidate for this senior leadership role will be a seasoned leader with a proven track record in operational excellence, strategic planning, and team leadership within the software industry, ensuring streamlined processes, scalable frameworks, and best-in-class customer experience. 

• Strategic Leadership: 
• Provide visionary leadership and day-to-day management for Customer Success, Customer Onboard, Customer Engage, and Customer Support departments. 
• Spearhead the development, communication, and implementation of growth strategies to ensure customer satisfaction and operational efficiency. 

• Operational Excellence: 
• Drive processes and enhance procedures to deliver world-class support and services, ensuring client success in adopting and maintaining our products. 
• Oversee the measurement and effectiveness of internal and external departmental processes, delivering timely, accurate, and comprehensive reports on operational conditions. 

• Organizational Infrastructure: 
• Collaborate with the management team to develop and execute plans for the operational infrastructure, accommodating the rapid growth objectives of the organization. 
• Organize and oversee first-, mid-, and senior-level managers as they develop and grow their teams. 

• Team Leadership: 
• Motivate and lead a high-performance management team; attract, recruit, and retain key leadership team members. 
• Act as the lead "client-care officer" through direct engagement with clients and partners. 

• Accountability and Representation: 
• Foster a success-oriented, accountable environment within the company. 
• Represent the company with clients, investors, and business partners. 
• Serve as the escalation contact for severe or complex client relations obstacles. 

• Demonstrated experience in building teams and making critical personnel decisions. 
• Proficient in organizational development, personnel management, budget and resource development, and strategic planning. 
• Excellent people skills, with an ability to partner effectively with a dynamic leadership team. 
• Personal qualities of integrity, credibility, and commitment to the corporate mission. 
• Flexibility and the ability to multitask in an ambiguous, fast-paced environment, driving clarity and solutions. 
• Resourcefulness in setting priorities and guiding investment in people and systems. 
• Ability to pivot and be agile in the quickly-adapting software and real estate industries. 
• Experience with ticketing systems and CRMs (Salesforce.com preferred). 

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing recruitment@lwolf.com.