Customer Support Representative at Granicus

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

We are looking for candidates who have 1 to 3 years of experience in technical support or customer service role with a bachelor’s degree in computer science or information Technology or equivalent. They are passionate about technology and enjoy helping others. Candidate has excellent problem-solving skills and is patient with customers who are less tech-savvy. They are looking to expand their knowledge and become a skilled technical support agent while progressing within the organization.

• Education: Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree.
• Work experience: 1-3 years of experience in customer service role.
• Personality traits: Analytical, patient, empathetic, and detail oriented.
• Motivations: Helping others, problem-solving, and learning new technologies.
• Goals: To become a skilled technical support agent and progress within the organization
• Challenges: Dealing with difficult customers, handling high-pressure situations, and keeping up with the fast-paced technology changes
• Ability to work remotely in night shift in a dedicated space with privacy, with minimum supervision, and prioritize and manage time effectively.

• Assessment – Take a quick assessment.
• Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
• Language assessment (English).
• Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.
• Reference checks – Provide 2 references so we can hear about your awesomeness.
• Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.
• Written offer – Sign a formal letter and get excited because we sure are!