Posted 5 Dec 2023, 0:35 pm

UX Researcher at Gusto, Inc.

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Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. 

We’re looking for a UX Researcher to drive our user research efforts, alongside other researchers within our team. You'll build a regular cadence of rapid, high-impact studies in a fast-paced environment. The right person will be comfortable focusing primarily on tactical research to improve all elements of our customer’s experience, but also be able to do deeper strategic needs-finding research from time to time. Read more about Design at Gusto

Here’s what you’ll do day-to-day:

  • Work closely with designers, product managers, engineers, and customer support to identify research topics.
  • Prioritize many research needs based on company goals and estimated impact.
  • Conduct both tactical usability research and strategic needs-finding research.
  • Use research methods and processes that match a fast-paced startup environment.
  • Communicate and promote research results in ways that influence teams and impact product decisions. 
  • Create experiences, documents, and presentations that help teams learn about customer needs.
  • Coordinate and improve every team's efforts for gathering customer feedback.

Here’s what we're looking for:

  • Have knowledge of user experience research methods and their application within startup environments.
  • Be flexible, detail-oriented, and have an entrepreneurial ownership mentality.
  • Have an excellent ability to communicate and collaborate with diverse teams.
  • Be a champion of not only user research but also great product design.
  • Have a genuine empathy for small business owners and employees and a deep desire to improve their lives.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

Here’s what we're looking for:

  • 3-5 years of experience conducting user research for small or large companies.
  • 1+ years of experience working within a research team.
  • BA/BS in psychology, anthropology, sociology, cognitive science or related field.
  • Practical experience with a wide variety of qualitative and quantitative research methods, techniques, and testing tools. 
  • Proven ability to make smart decisions about how and when to apply research methods based on a solid understanding of their benefits and tradeoffs.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $104,000/yr to $137,000/yr in Denver & most remote locations, and $130,000/yr to $156,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

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Source: Remote Ok