SDE 2 DevOps at Hiver

About us :

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

Hiver is looking for an engineer to join our DevOps/Site Reliability Engineering (SRE) team which ensures that all our user-facing services and production systems keep running smoothly. You will also be closely working with the Product teams to improve the complete lifecycle of services, right from the inception and design, deployment, operation, and optimization. We are an engineering focussed team so we keep investing in improving our tools, tests, processes, and technology. We consider our people to be our biggest asset and we strive to build a culture where everyone is continuously learning and growing.

You are excited to make an impact and enjoy. You will collaborate with cross-functional teams to streamline our software development lifecycle, automate deployment processes, and ensure the reliability and scalability of our applications. You'll work closely with engineering teams, and other stakeholders to implement best practices and tools that enable continuous integration, continuous delivery, and efficient infrastructure management.

• Creating and Managing kubernetes clustersDeploying applications to kubernetes Manage multiple datastores - Elasticsearch, Creating and Managing kubernetes clusters
• Deploying applications to kubernetes 
• Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc
• Manage queueing systems - RabbitMQ, Kafka
• Architecting solutions as per engineering teams needs
• Solve scalability issues with current infrastructure
• Provide support to engineering teams
• Implementing gitops across the organization

• 1+ years of experience in SRE Operations / System Administrator / DevOps roleStrong working knowledge of Linux and 1+ years of experience in SRE Operations / System Administrator / DevOps role
• Strong working knowledge of Linux and operating system fundamentals
• Experience in any Configuration Management Tool ( Ansible Preferred)
• Experience with containerization (Docker, Kubernetes)
• Experience working with Cloud platforms (AWS)
• Scripting knowledge (Python / Bash)Experience with Scripting knowledge (Python / Bash)
• Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
• Experience working with a CI/CD setup is a must (Jenkins)
• Experience with ELK stack will be an advantage

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.