Account Manager at Lightspeed Commerce

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our team. You will be the go-to contact for a book of APAC retailers assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts. With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution to help them achieve their goals.

The role is open in our Melbourne and Sydney offices and we’re happy to consider remote candidates across Australia.

What you’ll be doing:

• Serve as the lead point of contact for your customers
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
• Demonstrate software solutions to your customers, from core POS products to modules and upgrades
• Negotiate contracts and close agreements to maximize the growth of your book of business
• Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
• Track key book of business metrics like added MRR and net retention

And a little bit of…

• Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a newly created role with leadership growth opportunity as the team expands.

We're looking for a candidate who has experience with the following:

• Sound experience in account management, sales development representative or similar role carrying a sales quota
• Understanding of solution-based consultative sales in a SaaS environment
• Ability to use Salesforce and other technologies to manage and organize pipeline
• Professional poise and confidence while communicating with executives
• Great task and time management skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Dog-friendly environment
• Free fresh fruits, snacks and drinks 
• Awesome office space located in Southbank, VIC