Boarding Specialist at Versapay

About Versapay 🚀

Versapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay’s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience. 

Founded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually. 

Versapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay’s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate. 

Owned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.

Think you might be the next Veep to join? Read on!!

Our Values 

⭐️ We obsess over our customers. 

⭐️ We help each other. 

⭐️ We embrace diversity. 

⭐️ We find better ways. 

⭐️ We get things done. 

⭐️ We own it. 

Here’s how you’ll make a huge impact here – and on your career: 

As one of our Boarding Specialists, under the leadership of the Director of Sales Enablement, you will be responsible for correctly and efficiently entering information in various tools and staging payment solutions for new and existing accounts. You’ll also serve as an intersecting point of imperative information between internal teams, holding the key to a smooth and pleasant initial customer experience. This is an excellent opportunity for a highly organized person with a passion for technology and process, looking for the experience to build and scale with our team of collaborative and energetic VEEPs (Versapay’s Enabled and Empowered People).

Reporting to the Manager of Boarding, you will accurately and efficiently stage and test various payment solutions to quickly move work forward to implementation projects, achieving maximum speed to value for our customers. Collaborating cross-functionally with our Customer Success, Sales, Sales Support, Customer Care and other teams excites and empowers you; the difference you make has a noticeable impact, and you take pride in a job well done.

To accomplish this, you’ll need a bachelor’s degree in a related discipline, such as Information Technology, Computer Science or similar, have a minimum of 7 years of experience in a payment Acquirer, Payfac, and/or ISO environment. Sharp attention to detail and exceptional typing and data transfer skills are also a must. Payment ERP and/or AR software experience, and payment gateway and hardware experience are strongly preferred.

• Handle data and information: Preside over merchant information for hardware and gateway setup, deployment, and billing by inputting and transferring data, as well as keeping Salesforce assets, tasks, statuses and notes up to date.
• Solutioning accounts: Work with a suite of tools to efficiently stage new and replacement solutions for existing merchant accounts. Work with vendors and vendor tools to stage and deploy hardware, as well as payment gateways. Advise internal stakeholders on solution related inquiries.
• Troubleshoot: Collaborate with client service teams at various banks/processors, vendors, and internal teams on account related needs, and see them through to timely resolution
• Move projects forward: Complete and close out tasks in a timely manner, keeping the department manager and/or director apprised of escalations, and status of assigned work, as needed. Take on payment solution related projects as assigned.
• Connect teams and partners: Build and maintain relationships with processors, vendors, as well as internal teams such as Sales, Customer Care, and Implementation to bring new accounts live.
• Stay up to date: Stay informed on internal matters using tools like Slack, Guru, Salesforce, email, and others, hardware lifecycle statuses, and industry-related matters that may be impactful to your role and/or the company.

• Follow through: High motivation, drive, and strong prioritization skills. Able to work independently, or within a group as needed, to bring all assigned work to completion with speed and accuracy.
• Customer obsession: Resolute focus on needs of the customer, whether external or internal. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
• Detail-orientation: Well-attuned to the small details that make or break a project. Holds the highest standards for accurate, error-free work and ensures nothing falls through the cracks.
• Coachability: Comfortable with acknowledging what you don’t yet know and learning from others. Able to positively receive critical and respectful feedback, own mistakes and learn from them.
• Agility: Able to juggle multiple priorities, seamlessly alternate between various tasks, and adjust gracefully when called for.
• Communication: Clear and effective verbal and written communication, and always professional under pressure whether engaging with clients or colleagues. Candor is important; You are comfortable speaking with anyone at any level of the organization. You understand that open communication is critical for a unified, effective organization.
• Curiosity: Driven to learn new things and pick them up quickly. Likes to understand how things work and proactively seek out new sources of knowledge.

#LI-Remote

All of our Veeps live out our core values: 

We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.