Posted 10 Nov 2023, 6:05 pm

Resettlement Caseworker at World Relief


World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.


In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.


Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Quad Cities is looking for a Resettlement Caseworker to provide services to newly-arrived refugees by helping them access government and community resources, and navigate their first weeks and months in the U.S. while meeting the requirements of the Federal Reception and Placement Program. This position works closely with other program staff to provide comprehensive services in partnership with members of the local community and area churches with the goal of encouraging self-sufficiency among those served. Additionally, this position will be responsible for case management and reporting.


Role & Responsibilities
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Welcome newly arriving refugee families and individuals in order to help them get off to a great start in building their new lives; this position is the first point of contact for our newly arrived families.
  • Provide community orientation, advice, and assistance in addressing basic needs.
  • Assist refugee to all Rock Island County Health Department Health Screening appointments and other health related appointments.
  • Assist clients in creating initial budgets and provide basic financial information.
  • Work to ensure client enrolls in ESL classes and encourage clients to engage in further integration programs and legal services.
  • Maintain and complete detailed and accurate records of client files, case notes, and reporting records.
  • Encourage participants to work towards self-sufficiency and early employment, recruiting qualified clients for the Match Grant Program.
  • Assist with enrollment in low-income housing as needed.
  • Inspect refugee housing and assist in reporting housing issues to landlords.
  • Perform home visits and evaluations during resettlement period.
  • Identify and address barriers to successful resettlement as necessary.
  • Operate as a cultural broker between volunteers, church groups, service providers and refugees.
  • Maintain regular communication with clients through phone calls, emails, and office visits.
  • Assist in other programs and perform other duties as needed during periods with no or low refugee arrivals.
  • Transport clients to their appointments using own or World Relief vehicles.
  • Communicate and work with volunteers in order to complete resettlement tasks and core services.

Knowledge, Skills, & Abilities
  • Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills
  • Bi-Lingual ability desired (e.g. Burmese, Dari, Kirundi, Pashto, Swahili, Spanish).
  • Strong verbal and written communication skills
  • Previous case management experience preferred
  • Skill and sensitivity working with people from various backgrounds and beliefs
  • Ability to work with minimum supervision and resolve problems/issues promptly and effectively
  • Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
  • Ability to prioritize, multi-task and organize in a fast paced and fluid environment

  • Must be able to pass a background check and MVR check
  • Experience in Microsoft software including Excel, Word, Power Point, and Outlook
  • Cross-cultural experience required
  • Two- year degree from accredited University or equivalent experience
  • Willing and able to work various hours during the day and available during weekends as needed

$18 - $18.25 an hour

World Relief offers a competitive benefits package (25 hours + per week):


- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

- Free Coffee

-Wellness Reimbursement


World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)


World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 


World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership


World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.




·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.


We are proud to be an EEO/AA employer M/F/D/V.


For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.


Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  


In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.


Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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Source: Remote Ok