Global Forwarding Coordinator at iHerb

Job Summary: 

Global Forwarding Coordinator (GFC) will manage all air freight forwarding and trucking activities.  This position is responsible for coordinating daily transportation services for domestics and international shipments.  This person will operate in a rapidly expanding, high energy and fast paced environment.

Job Expectations: 

• Supports the Sr. Global Forwarding Manager in managing activities with airlines, air forwarders, trucking companies, ground operations, warehouse operations and global logistics

• Schedule and monitor transportation-related activities including pickups from designated warehouses and deliveries to departure airports in the U.S. on a daily basis 

• Maintain adequate driver coverage when required for weekdays, weekends, and holidays

• Work with various internal and external parties and manager international air export bookings and schedules

• Manage international air movements with a sense of urgency. Ensure correct, on time departure and arrival, undamaged, low cost shipping requirements are met for international air shipments

• Report and resolve capacity issues or delays by working with various air freight forwarders and logistics vendors. Escalate to Global Forwarding Management if issues can’t be resolved timely

• Keep record of each shipment, review AWBs and report any discrepancies

• Develop and maintain reliable carriers to achieve timely performance

• Identify root cause of issues that may arise, then suggest and implement corrective actions to prevent issues from recurring

• Prepare accurate shipping reports for upper management on a daily basis

• Identify opportunities to enhance Global Logistics Freight Forwarding practices and implement consistent processes across the organization 

• Perform other tasks and project as assigned by the Global Logistics Freight Forwarding Manager

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Excellent verbal and written communication skills 

• Proficient in software skills, including Word and Excel

• Ability to work with little supervision and track multiple processes

• Outstanding organizational and coordination abilities

• Detail oriented: attention to accuracy in this role is vital

• Must have a very strong sense of responsibility for completing tasks and achieving goals

• Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment

• Ability to self-motivate, work as a team player, and work in a fast paced environment. 

• Continuous improvement                                                     

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

• Experience with WMS, Asana preferred 

Experience Requirements:

• 3+ or more years of experience in Air Freight Forwarding industry

• Understanding of business processes and operational workflows

• Understanding of logistics related terminology

• Bilingual is a plus

Education Requirements: 

Bachelor’s Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

• Weekend and Holiday coverage