Posted 31 Oct 2023, 5:05 pm

Expert Partner Program Manager at Vonage

Location: UK - Remote, Poland - Remote also considered

Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.


Why this role matters

Ericsson and Vonage recently launched a global network platform which combines the power of Vonage and network apis enabling mobile networks and applications to talk to each other.  This platform makes it easy to expose, consume and pay for network capabilities. 

We are now engaging with multiple Communication Service Providers - CSPs - who will leverage our Vonage software platform and Ericsson network platform capabilities to expose and monetize the power of their 5G networks. 

The Expert Partner Program Manager will lead the end to end engagement planning and execution with one or more CSPs to enable joint commercial success in accordance with the GNP strategy.


What you will do

  • Lead the end to end CSP engagement planning and execution in collaboration with sales, delivery and operations teams, working within a small and growing team of partner program managers
  • Contribute to, and ensure compliance with, the CSP Engagement Process
  • Build strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization and with the partner
  • In direct communication with CSP partners, you will effectively track, report and address project and partner issues and risks with the right stakeholder engagement 
  • Strong interlock and alignment with the Privacy and Security teams to ensure all security standards and in-region regulations are followed and adhered to
  • Contribute to and present in executive level reviews - bi-weekly program and monthly board

What you will bring

  • The gravitas to be expected for a senior leadership role to rapidly establish credibility with partners, and a spirit of collegiality, camaraderie, and collaboration will also be important in this highly visible position
  • Flexibility in approach of working styles to bridge between Ericsson and Vonage and across time zones.

What is required for application


  • A 10+ year track record of successfully leading strategic programs, in product or customer facing contexts
  • Strong influencing skills and attention to detail
  • Exceptional problem solving and collaboration skills, with an appreciation of the need to operationalize and  implement best practices, solve problems and deliver on commitments
  • An ability to develop collaborative, cross-functional relationships and work in a matrixed organization
  • Knowing how to ask thoughtful questions to determine and understand needs


  • Solid knowledge of project planning frameworks and tools
  • Cloud technology or experience with Communications Service Providers (CSPs)
  • Privacy Security Assessment (PSA) diligence processes and best practices
  • PMP or other project management certification

What is in it for you

  • A highly visible role on a flagship partnership program whose success is core to the company strategy 
  • In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Potential Next Career Move: Principal Partner Program Manager

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Source: Remote Ok