Posted 31 Oct 2023, 5:15 pm

IT Service Engineer at Celonis

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The Team:

The IT Service Engineer will provide internal  IT Support for Celonis as well as on-site support in Madrid. 

The work you’ll do:

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
  • 1st contact & responsible for Onboarding of new Celonis employees in Spain
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • Mobile Device support for corporate smartphones
  • On-site support for the Celonis Office in Madrid
  • To be the 1st contact person in IT-questions for a large rising and cool company
  • Learn everyday something new in our international IT team
  • To be a very good service provider in a superfluid company

The qualifications you need:

Professional skills:

  • Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
  • Basic knowledge of MacOS
  • Basic knowledge of Active Directory
  • Basic knowledge of TCP/IP networks
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom
  • Troubleshoot drivers / software applications
  • Knowledge in Mobile Device Management solutions

Soft Skills:

  • Prior experience in desktop support and equipment
  • Ability to be a very good service provider for our employees
  • Outgoing
  • Strong attention to detail
  • Good documentation ability
  • Team player and ability to work independently
  • Fantastic trouble-shooter
  • Desire to learn
  • Cool under pressure


  • Grammar school or secondary modern school

Additional experiences:

  • Preferable: ITIL experience


  • English


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Source: Remote Ok