Posted 31 Oct 2023, 11:45 pm

Technical Account Manager at BigID

Who we seek: 

At BigID the Technical Account Manager is a key role in our organization who serves our customers by demonstrating the BigID platform, resolving technical issues, answering technical questions, and performing product demonstrations, evaluation, and production deployments with customers. With a primary focus on customer satisfaction, enablement and ongoing value, Technical Account Managers work reactively and proactively to provide customers with the best data-driven automation experience using BigID.

As a Technical Account Manager, you will have continuous opportunities to apply and build your technical skills including implementing BigID in both POV and production environments, programming, and customer presentations. TAMs operate with a high degree of autonomy to deliver excellence across our regional customer base. You will report to the regional Senior Manager of Technical Account Management and play a key role as the region grows rapidly.

What you’ll do: 

  • Demo BigID and conduct BigID proof-of-values for future customers
  • Assist customers to achieve their goals with BigID across the entire lifecycle
  • Support regional sales managers to onboard new customers
  • Build exceptional customer relationships
  • Continuously improve our global practice to accelerate customer time to value
  • Work remotely under limited supervision
  • Efficiently lead enterprise-scale projects

What you’ll bring: 

  • Minimum of 3 years in technical, customer-facing roles with experience in one or more of the following domains: data, networking, cloud (e.g., kubernetes, S3), cyber-security, programming/scripting.
  • Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
  • Excellent problem solving and critical thinking skills, with an ability to break down complex challenges into smaller, simpler parts
  • A team-first approach with a high degree of self-sufficiency.
  • A bachelor's degree in Computer Science or related discipline, or equivalent experience.

What’s in it for you?

Our people are the foundation of our success, and we prioritise offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Flexible work arrangements 
  • Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out

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Source: Remote Ok