Customer Relationship Manager London at Arcarta

✅ Responsibilities:

• Via video, in-person or the phone, following account activation, you will build relationships with all active customers, more closely understanding the nature of their business over the lifetime of the relationship. Through the understanding you glean, you’ll evangelize about features and tools that would more effectively align with the nature of their business allowing the customer to continue to extract maximum value from the platform. You will always act with the customer in mind.
• You will act as a first point of contact for new business enquiries. You will provide the guidance and support the customer requires in relation to AML and due diligence as it applies to the Art Market. Through these ‘Discovery and Education’ calls, you will help illuminate - and make relatable - the impact of this on an art business and the role technology can play in helping the customer succeed with these new, complex challenges.
• You will carry out a range of activities to successfully manage your own pipeline of new business, nurture and develop these customers and respond and react where necessary to win new business.
• You will successfully manage and track your engagement with all active current customers, while devising new ways and approaches to build deep positive relationships with all current customers.
• You will be a confident, adept communicator, comfortable dealing with the occasional difficult or challenging personality. As an excellent, clear and empathic communicator, you will be able to put yourself in the shoes of each customer you meet and will demonstrate your understanding of their needs.
• You will take an active role in seeking and identifying new ways to improve efficiency throughout the business, devising or proposing new systemisation of workflows, approaches and tools. You will be comfortable with a great deal of autonomy.
• You will contribute to strategic decision making and will actively and constructively challenge leadership by presenting known - or anticipated - predictions about the market.
• You will listen carefully to new customers, identifying changes in buyer behaviors, mindsets or attitudes and will contribute to the teams ‘Monthly Insight’ meetings where customer feedback, newly identified needs will be fed directly to the product and development team.
• You will be a brand ambassador, attending various physical art-market and industry events such as conferences, gallery events and exhibitions. You will be comfortable developing relationships with others and will actively seek to assist and help those you meet where you have identified a possible common fit and suitability.
• When and where necessary you will periodically contribute to our ongoing library of articles and thought pieces. You will also take part in the recording and presentation of events that are occasionally shared and published for existing customers and as well as those events developed for new business.

📚 How you’ll work

• Client obsessed: Listen to customers, understand their world and perspective, develop relationships with them and help remove any obstacles
• Comfortable with the complex: You can unravel and make sense of complicated information and solve problems, while making this relatable to target demographics
• Being accountable and honest: Conducting experiments, being open to failure and successes to inform decisions.
• Action orientated: Initiate and share new opportunities with energy and enthusiasm.

About you

• In (or within close proximity) of Central London
• Minimum of 3 years experience in a sales, relationship management, customer success, business development role or similar
• Experience with legal frameworks, regulation of similar
• Experience working within a SAAS or technology business

🚀 The Offer:

• Full-time Payroll or monthly invoice (No preference)
• London based with occasional travel to Manchester office as and when required
• Flexible working hours and autonomy
• Travel and Tickets covered for attending industry events
• Company Macbook and Stationary budget
• 25 days paid vacation per year plus national holidays