Senior Product Designer at ServiceBell

About Us

We’re building the next generation of live chat on the web. Ever been annoyed by a bothersome chatbot that added absolutely no value to your browsing experience? We’re solving that by re-imagining live chat with video chat.

ServiceBell was founded in February of 2022. To date, we’ve raised $7.5M from top venture capitalists including Google.

If you haven't yet, check out our site!

About the role

• $600-$950 day rate

• 1-3 month contract

• Work alongside our founding product designer to conceptualize and drive overall design strategy and vision for ServiceBell’s platform

• Maintain a human-centered perspective, helping build and iterate on our approach to user research and testing

• Think strategically for long-term impact while understanding and accounting for technical and business constraints

• Create wireframes, user flows, and mockups to effectively communicate interaction and design ideas

• Effectively communicate conceptual ideas and design rationale to broader team

• Work closely with the engineering team to ensure proper implementation and quality software launches

About you

• 7+ years of full-time professional experience designing and shipping digital products, ideally for consumer-facing companies

• An online portfolio of product case studies that speak to both your UX and visual design skills

• Ability to pitch, educate, and define your design rationale to key stakeholders—you can articulate the ‘why’ and lead discussions around your process, explorations, and conclusions

• Ability to translate stakeholder goals, user research, and complex task-based flows into clean, usable UI

• Up-to-date knowledge of best practices, developments, and trends in web and native mobile design

• Extensive knowledge working and collaborating with Figma, and bonus points for experience with interaction prototyping tools like Principle, Origami, or Framer

• Humility and objectivity: you welcome design feedback and are eager to incorporate new ideas into design iterations

• Resourceful: if you don't know the answer, you know how to find out!