Posted 10 Jan 2023, 10:02 pm

Customer Support Specialist at Playbook

What we do

Playbook is at the forefront of the Creator Economy — we build tools & technology that power digital businesses for creators & fitness entrepreneurs. Think Patreon for the health and wellness space. From building beautiful video experiences for members to helping Creators monetize their multi-layered content offerings to facilitating and building emotional connections with their closest fans, we do it all.

What you’ll do

  • Respond to customer queries in a timely and accurate way via email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
You should apply if...
  • Proficiency in written and spoken English
  • Have 3+ years of experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
Benefits:
  • Fully remote role
  • Competitive salary (including stock options and benefits)
  • Unlimited PTO
  • Membership to Playbook - access to 40,000 premium fitness workouts


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Source: Remote Ok