Manager OEM Programs DI at Cars.com

About the Role:

Seeking a dynamic, confident leader who is well versed in software technology and digital marketing and excels at developing and managing client partnerships and team members.  This individual is essential to the growth and expansion of our Original Equipment Manufacturers (OEMs) relationships and the management and compliance of their performance. The ideal candidate will possess the skills and ability to be both an effective individual contributor and a strong team leader that can effectively coach and develop their team members in client service and performance management while successfully managing a few key clients of their own.

If you are comfortable operating in a high growth industry, fast paced environment, embracing emerging technologies and managing clients you will thrive in our environment.  We provide you the ability to advance your skills, showcase your talents, contribute with visible value and enjoy your work environment and team members.  Our culture is entrepreneurial, our resources are solid, our philosophy is teamwork oriented and we thrive on grit.  

Job Description: 

The Manager, OEM Programs will lead a team of Program managers for both the US and Canada, operating existing programs and fostering growth and performance improvements. This individual will lead the coordination of our OEM program and communications across Dealer Inspire  and implement new processes to achieve greater program performance.  This leader will balance the needs of the clients while driving performance results and effectively manage the deployment of program requirements.

Responsibilities for the Manager, OEM Programs role will include working across various departments; Client Services, Support, Training, Technology, Digital Media, Analytics, Connected Marketing to ensure the best service for our clients. 

Functions of the Role: 

• Create, propose, and build out digital marketing strategies for clients 
• Stay current on industry trends to continually grow knowledge of new strategies and success metrics
• Provide management level presence in meetings with clients when necessary
• Provide ongoing training with Client Services, Sales, and Support Team specific to OEM programs   
• Maintain detailed knowledge of all new software products and digital offerings 
• Coach and develop team members to expand their skill sets, grow their professional capabilities and advance their performance
• Identify and attract talent to Dealer Inspire to foster firm growth and advancement.  
• Identify opportunities for  improvement and implement recommendations.
• Build and strengthen client relationship and provide insight/guidance related to digital services (and beyond)

Required Skills:

• Prior Business to Business Experience with OEMs or Large Dealer Groups
• Experience managing teams and leading through influence of others
• Excellent customer service skills and ability to understand client needs
• Strong skills in process orientation
• Outstanding presentation, communication and delivery skills to engage clients and team members. Must possess the ability to present over the phone
• Exceptional organizational skills
• Fast learner and interested in new technologies
• The ability to remain cool under pressure
• Willingness to embrace the ever-changing digital marketing landscape
• Strong performance and ability to execute a roadmap and plan. 

Strong Knowledge of:

• Website infrastructure and technology
• Google Analytics
• SEO principles and fundamentals
• Paid Search
• Content Marketing
• Social Media

Required Certifications:

• Google Analytics
• Google Adwords

*Google Analytics certification within 30 days of hire and Adwords certifications desired within 90 days of hire.

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