Customer Support Specialist at InviteMember

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• strong analytical and problem-solving skills, attention to detail;
• ability to learn quickly (you'll become an expert Telegram and InviteMember user);
• excellent communication skills;
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• support over Telegram and email, less often video calls with screen sharing;
• explain to users what InviteMember can and can't be used for;
• help users set up and manage their membership bots;
• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• process refunds.

We offer

• flexible schedule;
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, messaging, membership businesses;
• opportunity to get a full-time position in the future.

Hiring process

• Complete the test
• Get invited for an online interview
• Receive our offer