Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 900 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Dataiku is looking for a Cloud Support Engineer to join its rapidly scaling global Support team, primarily focused on supporting our growing customer base for Dataiku Online, a fully managed version of our Everyday AI Platform, along with helping our Enterprise customers with their technical and usage-related questions through live chat.  

As a Cloud Support Engineer, you should be comfortable interfacing with end-users through live chat and zoom, demonstrating excellent communication skills and proficiency in troubleshooting as you assist customers through a broad range of usage-related questions and/or technical issues with the platform. Furthermore, we are looking for someone who loves learning new cutting-edge technologies and is naturally driven to become an expert in their domain. 

Our ideal candidate is an autonomous individual who is passionate about getting big data and data science technologies working together to solve business problems, enthusiastic about helping our customers succeed with their use of Dataiku. If you are interested in staying at the bleeding edge of big data and AI while also having the opportunity to join a rapidly growing global Support organization that’s looking to take its cloud and enterprise support capabilities to the next level (plus make an impact), this will be a great fit for you. 

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About Dataiku:

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com