Project Manager at TigerConnect

As one of healthcare's most widely adopted messaging platforms, the TigerConnect product fosters communication and workflow optimization within the clinical space, uniquely modernizing care coordination among doctors, nurses, care teams, and patients. We are seeking a versatile Technical Project Manager to act as an integral part of the product development process, overseeing the SDLC aspects of product development including the planning, tracking, sequencing, and final on-time delivery of each project within the program/initiative. 

The ideal Technical Project Manager will be a highly organized, self-starter who is proactive in taking ownership of project management tasks & deliverables, and comfortable working in a high-tech, fast paced environment. Furthermore, this individual will deliver product features spanning multiple initiatives.  

This individual will be part of growing the newly established PMO. This individual should seek to be innovative & creative in problem resolution and have experience overseeing multiple projects concurrently while promoting streamlined project management processes. The Tech PM also has solid belief in the principles of Agile and the knowledge of when to bend them to fit the team and/or scenario. 

What You’ll Own:

• Manage SaaS product projects lifecycle of various size and complexity from design to release
• Support Product partners on aligning product roadmaps and priorities to ensure timely delivery of the program/initiative goals
• Managing the program scope, schedules (Project Plans), resource capacity 
• Measure project performance using appropriate tools and techniques
• Perform continuous risk management to minimize project and program risks, and provide recommendations for mitigating risks or delays
• Produce and maintain project plans 
• Assist in resource capacity planning for your projects in partnership with engineering leadership
• Identify through observations and retrospectives (i.e. new strategy, new tools, new process)
• Assist in growing the PMO including process improvement, documentation, tooling, etc.

What You’ve Accomplished:

• BS Degree with an understanding of mobile and web technology (high-level knowledge of SDLC principles in these domains)
• 4+ years of project management experience managing the delivery of software development projects, including feature development timelines, resource management, and process improvement
• Project management experience in a Saas product environment preferred
• Experience working within a PMO department desirable
• Experience creating dashboards in Jira, writing queries using JQL desirable
• Experience driving projects from ideation to execution 
• Project/Program management certification (PMP, CSM, etc.)

What You Bring to the Table:

• Active participant in creating solutions
• High familiarity with project management system and product road mapping tools (Confluence, Jira, Smartsheet, MS Portfolio, Visio, Lucid Charts)
• Knowledge and experience of PDLC and  SDLC processes 
• Familiarity with working on a portfolio of projects
• Ability to proactively identify, prioritize, and drive resolution of project issues and risks
• Experience with waterfall & scrum methodology
• The ability to have foresight into risk management across multiple projects 
• Work across multiple projects simultaneously while being proactive in maintaining accurate and clear reporting

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