Partner Operations Associate at PagerDuty

As a Partner Operations Associate on the Partner Operations team at PagerDuty, you will work cross-functionally with the Sales, Partner, Marketing, Finance and Legal teams in all regions to streamline our Partner Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.

The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. Software-as-a-service or other subscription based work experience will be helpful.

Responsibilities:

• Quickly become an expert and global front-line support for sales systems and data, especially Salesforce.com specific to all Partner related activities
• Intake & triage of Partner Operations SFDC Queue 
• Support, maintain and continuously improve our Partner processes
• Drive special projects in data quality assurance across key areas of our sales team which includes documenting specific processes and enabling the Partner team and beyond
• Work with our Partner team to identify and explore opportunities for sales process improvements and help drive enablement efforts as it relates our Partner deal workflow
• Support our Partner Ecosystem from onboarding new partners to closing deals
• Liason for AWS related to deals, projects and data sharing
• Ad-hoc analyses as required by Partner or Partner Operations leadership

Requirements:

• BS/BA Degree or a minimum of 2 years of corporate experience 
• Proficiency in Google Sheets/Excel
• Effective, clear, and concise communication skills, verbal and written
• Proven Self Starter
• Ability to effectively multitask and prioritize in a dynamic environment
• Attention to details, follow through and strong analytical thinking
• High level of integrity & dependability with strong sense of urgency
• Ability to operate in “hyper-growth environment” with moderate supervision
• Experience with Salesforce.com is preferred
• Experience working specifically with Partner Operations is preferred
• Experience working for a SaaS company is highly preferred
• advanced level of English