Posted 25 Oct 2022, 3:10 pm

Bilingual UX Researcher at Bixal

Remote within the U.S. Full-time Design
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Who we are: Bixal is a mission-driven, woman-owned small business determined to improve people's lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.     We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.     Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish. Location: This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.  Bixal does not provide visa sponsorship.   What will you do? Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the public's experience with a range of government services. As consultants to our federal clients, you will be part of a cross-functional team applying human-centered design methods and innovation to deliver enterprise modernization at scale. This role is uniquely positioned to positively impact digital civic engagement.   At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world.    The UX Researcher is involved throughout the entire lifecycle of a project, owning the entirety of the research strategy, planning, execution, and analysis. They will be utilizing research techniques to understand the experiences of a customer journey and refining that data into actionable insight to help understand behaviors and drive engagement across products, services, and experiences. This research role will need to use customer-experience-focused generative research as a primary research method. This research will help to define internal organizational processes and how that intersects with the understanding of the customer journey and needs by conducting research with real users and gathering both qualitative and quantitative insights about how people think, feel, and behave. The UX Researcher plans and executes research activities, analyzes findings, ensures they are communicated to the whole team and ultimately, takes the guesswork out of the design process, making sure that the team has enough information to make data-informed product, design, and CX decisions.    The current project need involves working with Spanish-speaking communities and supporting the lived experience of those communities, and as such must be bilingual in Spanish and English. Important Note: This role is contingent upon award. Perks & Benefits: Competitive base salary Flex hours Work from home flexibility 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability Company provided life insurance Commuter benefits Generous PTO 11 Paid holidays Professional development opportunities New business referral bonus Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

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