Customer Success Operations Manager at Selfbook

Who We Are

Selfbook is a comprehensive payment infrastructure platform designed to help customers pay for their hotel reservations seamlessly and securely. Working in tandem with hotels’ existing booking engines, we simplify the booking process, securely verify transactions, and provide a unified payment flow aligned with leading partners across the hospitality ecosystem, including SynXis, SevenRooms, and Mindbody.

By empowering hotels to accept one-click payments and drive more direct bookings, we are revolutionizing the hospitality industry one hotel at a time. The modern traveler’s answer to effortless hotel bookings, Selfbook is the future of travel.

About the Role

The company bringing hotel bookings into the 21st century, Selfbook is looking for an experienced Customer Success Operations Manager to bring repeatable processes to streamline our results-oriented customer success, support, renewals and services teams. This role will report to the Head of Customer Success and be responsible for customer success tools and processes. They will work closely with Sales and CS leadership team to implement and drive operational improvements. By joining our team, you will have the opportunity to grow the family of world-class hotels using Selfbook to simplify their payment and booking systems.

Equal Employment Opportunity

SELFBOOK Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.