Head of Product Design at Parsley Health

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

In this role, you’ll be collaborating with cross-disciplinary teams to bring experiences to life. We leverage human-centered design and business value expertise to build experiences that support our members in their longitudinal health journey. You’ll have the opportunity to shape the user experience for our D2C & B2B2C members, as well as for our providers.

What you’ll do:

• Hire and manage other product designers
• Help evolve the EPD team by giving domain/industry expertise and supporting recruiting efforts
• Lead, coordinate and run one or more tracks of work independently or in conjunction with key project team members
• Conduct discovery activities to define high-level user journeys identifying key features and capabilities needed
• Produce user flows, wireframes, prototypes, and design specs to communicate detailed designs and solutions to guide development sprints
• Use documentation, reviews, and presentations to communicate clear and compelling ideas to a wide range of key stakeholders
• Champion the user throughout the build by continually promoting human-centered design methods, including research, validation, and the inclusion of user feedback
• Work with multidisciplinary teams and consistently promote active collaboration, co-creation and continual alignment while building close relationships with customers and key collaborators
• Engage and partner with external clients and other partners when required
• Create designs that promote flexibility and configurable methodologies before custom solutions
• Conduct design validation and/or user testing with end-users
• Identify and resolve and/or raise issues and conflicts within the project team
• Generate detailed final design specs that inspire accurate developer builds
• Work with technical teams and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns
• Create expansive designs for all users; advocate for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes
• Continually strive to set a higher standard for the overall quality of design and design artifacts

What you’ll need:

• 7+ years of experience designing and delivering exceptional experiences from start to finish, as part of a cross-functional team
• 1-3 years management experience
• Experience leading teams of designers and/or tracks of work - driving key design activities as it applies to large scale, programmatic implementations
• Deep understanding and experience of design thinking as well as agile methodology and best practices
• Ability to thrive in a fast-paced, collaborative, agile environment while producing high quality detailed designs on tight deadlines
• Self-motivation; ability to produce results both independently and as part of a team
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop design iterations
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for sophisticated challenges
• Ability to influence, refine and iterate based on the findings and being open to receive and offer constructive feedback
• Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to use a wide range of product design, information design, interaction design, and visual design skills in order to deliver premier experiences and solutions
• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
• Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and demonstrate that to design scalable, integrated solutions that work as a platform
• Ability to work with technical and business team members to evolve epics and user stories into wireframes and/or visualized prototypes.
• Experience working with design systems.
• Ability to communicate ideas to a wide variety of stakeholders, lead discussions and creative activities, and build consensus while dealing with ambiguity
• Ability to present and share the rationale behind the proposed solutions using appropriate medium (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives)
• Knowledge or experience using healthcare products and solutions
• BA/BS or MA/MS in design-related field, or equivalent experience

Benefits:

• Competitive compensation package
• Meaningful equity stake
• Complimentary Parsley Health Complete Care membership
• Medical, Dental, and Vision insurance
• 401K + Employer Matching
• Parsley Health Store: discount on applicable products
• Flexible work environment
• Generous 4+ weeks of paid time off
• Home office equipment stipend
• Annual professional development stipend

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

​​We also recognize that some people - particularly underrepresented groups, such as women and BIPOC - aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We look forward to connecting!

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