Posted 20 Oct 2022, 6:51 pm

Support Engineer Europe at Paradigm

100% Remote Worldwide Full-time Customer Support
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At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.

About Paradigm

  • Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi.
  • We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy.
  • We’ve built the largest network of institutional counterparties in crypto, with over 600 institutional clients trading over $10 B per month.
  • We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry!
  • We are backed by the best traders and investors in the space, including Jump Capital, Alameda Ventures/FTX, Dragonfly Capital, Digital Currency Group, Genesis Trading, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.
The role
As a core member of our Engineering team, you will also be responsible for providing product support, general or technical with a focus primarily on our newly released API and Mobile application. As this is a hybrid Support Engineer/Solutions Architect role, wherein you will have contact with clients, you should have a keen interest in Crypto and Finance and be comfortable working with institutional clients. This is an opportunity to work with the founding team who are very hands-on in building new products. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.
Responsibilities
  • Primary point of contact for API for our top clients
  • Analytics/KPIs for the Product team to measure product success
  • Develop automation tools for Product, Sales, and Client Support teams
  • Write QA tests as last line of defense before the product is shipped
  • Rapid Product Prototyping in React/Python

Requirements

  • BS in Computer Science, Engineering or related technical discipline
  • 3+ years’ experience with one or more of the following: API's, Python, React, or equivalent
  • Tangible API Integration and Support experience.
  • Experience in writing Automation scripts a plus
  • Experience with extensive customer-facing support
  • Ability to work independently. We do not believe in micromanagement.
  • Enthusiastic, self-motivated with passion for the success of the customer and proven capability to develop key relationships
  • Excellent written and verbal English skills

Nice to have

  • Comfortable using GIT.
  • Familiar with Crypto Exchange APIs.
  • Experience in Crypto trading and or derivatives.
  • Experience working with Trading platforms.

Our Benefits and Perks

  • Competitive pay and transparent pay bands
  • Flexible work environment
    • Unlimited vacation with a minimum required PTO of 10 days annually.
    • Celebrate your national holidays, in addition to floating holidays, to honor what matters to you, not HQ.
  • Full benefits (vary by location)
    • Medical, dental, vision
    • Health Flexible Savings Account (FSA)
    • Long Term Disability and Life Insurance
    • Retirement savings (i.e. Traditional and Roth 401(k))
    • Paid Parental Leave
  • Generous technology and learning allowances
    • $5000 first-year budget to spend on your computer, peripherals, office essentials...whatever makes you most efficient and comfortable. You'll receive a $2000 refresh each anniversary.
    • $1000 budget to spend on learning and development materials, courses or conferences.

Paradigm US is an equal opportunity employer.

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