Customer Success is the beating heart of an enterprise SaaS venture, and this is especially true at Street Contxt. As a Customer Success Manager with our team, the work you do will have a direct and tangible impact on our business’ growth, our strategy, and the wellbeing of our customers.

Customer Success Managers at Street Contxt work closely with our customers throughout every step of our journey with them. When it comes to new accounts, our CSMs work hand-in-hand with our Account Managers to onboard new users, run effective pilots, demonstrate the value of the product to both individual users and the managers making purchasing decisions, and support the conversion of customers from pilot to paid. Once customers have chosen to purchase our products, CSMs step in to help bring them the value they signed up for, educate existing users on new features, and gather user feedback to inform the product roadmap and improvements to our go-to-market processes. Our CSM team is also crucial in our mitigation of account churn by fighting to win back disengaged users and owning the renewal process of a subsection of our accounts.

This role will take our Customer Success team from 3 to 4 team members, which means we are not offering streamlined workflows, unwavering processes, and opportunities to hide from our customers behind marketing technologies and spreadsheets. What we are in a position to provide is direct exposure to sophisticated and influential customers, mentorship, professional development and the opportunity to have an impact that’s felt and appreciated across the entire team.

We’re a small team, attacking a huge market, with a growing business and this role carries a broad range of responsibilities; exceptional prioritization skills and a persistent belief that there is no job too small trend well with success in our environment. We believe an effective culture is a transparent one and open communication across our business ensures that you will always have visibility into the impact of your work and why it matters. Thriving in an environment as transparent as ours means you operate without an ego, embrace contentious conversations, and run towards fires.

LI-Hybrid

Street Contxt is on a mission to build more efficient capital markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market.

We take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.

If you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Contxt.

Street Contxt is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.

To that end, Street Contxt is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Contxt will consult with applicants to provide or arrange for suitable accommodation.