Technical Writer at Axiom, Inc.

About Axiom

Axiom’s mission is to empower developers to get the best insights into their data, as fast as possible. We are a remote-first and globally distributed team building a cloud native, serverless data analytics platform. Axiom completely changes the way in which developers and organizations think about their data: they can now send unlimited data with cost-effective storage and lightning-fast querying.

About the Role

We are seeking a Technical Writer to join our community team who can obtain a deep understanding of our products and services and translate them into simple, polished, and engaging content. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

What You Will do

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Must-Have Qualifications 

• 2-4 years’ industry experience as an effective technical writer

• Proven ability to quickly learn and understand complex topics

• Previous experience writing documentation and procedural materials for multiple audiences

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Bonus Qualifications

• Experience with monitoring/observability

• Exposure to platforms such as Elastic, Splunk, Clickhouse

• Experience working fully remote with a globally distributed team

• Experience with ETL workflows