Customer Success Director Value Enablement at Qventus

The Company

Qventus provides a real-time decision-making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products and solutions that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively. We work with leading public, academic, and community hospitals across the United States.

Qventus works with leading public, academic, and community hospitals across the United States. The company was recognized by the 2019 Black Book Awards in healthcare for patient flow and by CB Insights as a 2019 top 100 Most Promising Company in Artificial Intelligence. Recently, Qventus won the Robert Wood Johnson Foundation Emergency Response for the Healthcare System Innovation Challenge through its work helping health systems across the country plan for and operate in the COVID pandemic.

The Role

We’re looking for a Director of Customer Success to lead the Customer Success team that supports our enterprise and strategic accounts post-implementation (“Value Enablement”).  This requires strong expertise in a range of competencies including: executive relationship development/management, people and project leadership, change management, healthcare consulting/professional services, and enterprise account management with technical and operational components. The right person for this role will bring a passion for creating repeatability and predictability in a highly complex technical and operational environment. 

The Director of Customer Success, Value Enablement will lead a team of Customer Success Managers to define, package, and iterate on Value Enablement methodology (internal and customer-facing journey mapping), partner with customers to expand adoption of solutions, and analyze data and workflows to unlock opportunities.  The Director serves as an Industry and Qventus product expert who strategically and independently drives high impact customer relationships, Value Enablement enhancements, and deep analytical insights to communicate our value proposition and drive adoption and outcomes. The Director will lead the team to provide ongoing value and delight to our customer base, resulting in high retention rates, satisfaction, and expansion opportunities.  The Director of Customer Success will lead and manage Customer Success Managers and Senior Customer Success Managers by supporting their achievement of goals and professional development. The right candidate has a history of consistent high performance and is passionate about making our healthcare delivery system more efficient.  

Qventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/