CPHR Onboarding Associate at Honor

We are looking for an HR Associate, Care Pro Implementation to join our team. This individual will be responsible for the onboarding process of new Care Pros from other home care agencies, who are the heart and soul of Honor. They will also help Care Pros through the transition process to the Care Platform, which includes: compliance requirements, background checks, orientation and onboarding. This process should be executed efficiently and accurately, with an eye towards the highest quality.

The HR Associate, Care Pro Implementation must be knowledgeable of local market compliance needs, helping our candidates complete all required documents, tracking their progress, problem solving and scheduling the Care Pros for orientation. 

Responsibilities

Implementation

• Assist new Care Pros who are navigating the pre-employment onboarding process,  including but not limited to:
• Gather and process all new Care Pro documents and ensure all documents are in compliance with state and local regulations as well as Honor policies
• Clearly communicating onboarding requirements and scheduling Care Pros for mandatory orientation sessions
• Regularly following up with Care Pros and ensuring timely submission of all onboarding documents required for transition
• Assisting Care Pros with systems account registration, login support, and troubleshooting [technical] issues as needed
• Independently and cross functionally coordinate onboarding activities via phone, text, email and in-person (if applicable) with external clients and internal business partners
• Work in partnership with stakeholders to drive identification, transparency, escalation, and quick resolution of risks and issues to closure, and limit exposure to operational problems
• Make recommendations on how to improve the onboarding experience, including identifying process improvements in back office activities related to setting up new employees in Honor's internal systems
• Achieve fluency in our platforms, understanding relevant features and functionality of the product
• Completing ad hoc projects to further enhance and develop operational capabilities
• Ensure adherence to policy and procedures, and state and federal home care regulatory requirements and maintain a high level of confidentiality at all times
• Maintaining a high degree of accuracy and attention to detail while meeting team productivity goals
• Flex support: on occasion this role will be required to support the broader HR team in a variety of initiatives, projects, or assignments. 

About you:

• 1+ year of customer service experience, onboarding experience, or relevant experience
• Strong attention to detail and an exceptionally high bar for accuracy and quality
• Self-motivated and action-oriented
• Ability to effectively communicate with many stakeholders, both internal and external