Engagement Manager at Citrine Informatics

The success of our customers is paramount to the success of Citrine, and as an Engagement Manager, you will be responsible for managing the customer experience and success of our engagements.

About Citrine

At Citrine, we’re ushering in the next generation of sustainable, high-performing materials and chemicals.  

We are the industry leader in AI for materials and chemicals. Our platform provides data management and Artificial Intelligence (AI) tools that help our customers rapidly develop higher performing, more sustainable materials. Our users are scientists and engineers at market-leading manufacturing and materials companies and we collaborate with professors and researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

In 2021 and 2020, Citrine was recognized for our impact on sustainability by the Global CleanTech Group. We earned a spot on both the CB Insights AI 100 List and the Inc. 5000 list of fastest-growing private companies in the US. In 2021, we also gained our third patent for materials-specific ML technology.  As a team, we are ambitious with our goals, passionate about our vision, and eager to grow and learn from each other. Our team is growing fast and looking for the best to join us.

Our Platform gives product developers, researchers, and engineers access to cutting-edge, domain-specific AI, all without writing a line of code. This enables our customers to discover and deploy the next generation of sustainable, high-performing materials and chemicals up to 98% faster than traditional R&D approaches. We have employees across the country including the San Francisco Bay Area, Chicago, Pittsburgh, Boston, and Raleigh-Durham areas, and our customers include multiple Fortune 100 materials, product, and manufacturing companies.

About the Role

The success of our customers is paramount to the success of Citrine, and as an Engagement Manager, you will be responsible for managing the customer experience and success of our engagements. This year, Citrine is scaling the Citrine Platform to a number of customers across the chemicals and materials space; cultivating strong partnerships, gathering extensive product feedback, and rolling out the platform to entire data science, R&D, and product development organizations. As an early and core founding member of the Engagement team, in addition to managing customer relationships, you will be responsible for designing best practices and processes.  You’ll help to create the roadmap for the future of this department and oversee the work of engagement associates on your projects. Your work will include daily interactions and collaboration with the data scientists, data engineers, and sales reps working on your customer engagement, and serving as a liaison between the internal product development teams and the customer. You are a proactive people person with a positive attitude and unrelenting professionalism. You navigate seamlessly between interactions with customers, internal team members, and executives, and you know how to leverage project teams to ensure that your customers receive the best possible experience. You will be responsible for ensuring the post-sale success and satisfaction of Citrine customers.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin.

Our Core Values

Citrine Informatics recognizes that its most valuable asset is its people. We have created our set of Core Values to encourage, support, and invest in our team as they work to innovate and support a more sustainable world. Our Core Values reflect our ongoing commitment to continuously invest in nurturing our talent and our people-first approach to conducting business.   

• We take pride in and recognize the successes and growth of ourselves and our colleagues. We support each other in our growth.
• We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.
• We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability. 
• We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.
• We are tirelessly committed to creating value for our customers.
• We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

Compensation and Pay Transparency 

At Citrine, we want your path to career growth to be transparent, straightforward, fair, and easily accessible -- starting with your application and interview process. The annual salary range listed below reflects the level we are considering for this position (please note that there may be unique situations where you may fall outside of this range). Where you fall within the range will depend on how your experience and skills align to our internal leveling system as we learn more about you throughout the interview process. 

$110,000 USD - $135,000 USD

*Range(s) listed are for full-time employees based in the United States only. **Colorado only: disclosure above meets the requirement by sb19-085(8-5-20).

Our Benefits (for exempt, full-time employees based within the United States)

401k with matching up to 4% of salary Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents) Equity options within the company Parental leave Flexible PTO on top of our 14 paid company holidays (includes your birthday!) Free financial counseling  $600 tech allowance $5,000 annual professional growth budget