Senior Product Manager Merit Check In at Merit

Merit’s verified identity ecosystem helps trusted organizations across government and enterprise solve critical real-world problems in workforce development, emergency services, licensing, education, defense readiness, and other sectors. Thousands of trusted organizations - including government agencies and nonprofits - use Merit for digital verification of credentials, licenses, training, and skills.

Using Merit, organizations can capture and certify people-data in containers called merits, and permission them to individuals. All of an individual’s merits are stored in one place, providing people agency over their verified data, giving people secure access and selective sharing with other organizations.

By connecting organizations and individuals, the Merit Platform supports a robust verified identity network that serves as a source of truth and trust for entire industries; bringing visibility, liquidity, and trust to people’s data. Merit has been widely adopted and used by numerous organizations:

-The Florida Division of Emergency Management partnered with Merit to provide a fast, secure, paperless solution for the verification and time-tracking of thousands of volunteers and paid medical professionals assisting with the statewide COVID-19 vaccination efforts. As a result of our work together, FDEM was named a StateScoop 50 Award winner for the State IT Innovation of the Year. -BARBICIDE® partnered with Merit to provide digital credentials to beauty professionals worldwide, exceeding two million digital, portable, shareable BARBICIDE® merits sent to date through Merit’s verified identity platform. The merits are granted for completion of BARBICIDE’s widely utilized courses on safety standards and best-practices. -Virginia’s Department of Professional and Occupational Regulation (DPOR) partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 professionals across more than 40 industries that are required to have a license to work. With Merit, those licenses are now digital, accessible, and easily verifiable by consumers and businesses.

Our Values Merit’s values are more than just words on paper – they permeate the company’s brand, culture, products, and even individual actions. Our values are:

●Building a network of truth and trust. Merit is modeling the real world of Verified Identity into a digital one, built on merits. Society values truth, and merits represent truth.

●Everyone is a friend. We see opportunities everywhere because Merit has endless ways to grow the already vast and self-propagating Verified Identity graph.

●A rising tide lifts all boats. We think about entire industries and how to make the most impact on people’s lives. When we succeed, our employees, partners, and everyone on Merit should succeed.

●Measure to meaningfully improve. Work is measured by output, not vanity metrics, and the things we do measure have goals.

●Use Merit to build Merit. The strength of the Merit network, platform, and company compounds with the addition of every partner, consumer, and employee.

The Role Merit is looking for an experienced, senior-level Product Manager to take ownership of a core product in our product offering; Merit Check-in. You will be responsible for defining the product strategy and roadmap for this product, while overseeing its execution. For this role, you will need to have a proven track record of successfully managing an entire product or app, not just key features. We’re looking for a mini CEO to own this product.

Merit Check-in leverages the core Merit platform to facilitate site and activity management. It’s primary features include a tablet kiosk and virtual web kiosk that scan a QR code from the Merit app to check if a person is qualified to enter a facility or partake in the activity, a check-in log to track attendance, check in/out times and duration, a form creation tool to capture additional information and waivers, and analytics. Merit Check-in has been central to our success in helping track nurse hours at COVID test and vaccination site as well as our most recent calls into action assisting the Surfside Condo Collapse and hurricane response in Florida with human coordination, credentialing, and tracking. Merit Check-in is directly tied to saving lives. We are doubling down on Merit Check-in, and as such, need you to take the reins.

Responsibilities ●     Ownership of a core Merit product; Merit Check-in. ●     Define the strategic vision and roadmap for your product . ●     Be the voice of the end user. ●     Produce PRDs and Specs for new work alongside acceptance criteria. ●     Manage the end-to-end delivery of new features. ●     Work with the Design team to produce wireframes and final designs. ●     Work with the Engineering team to turn PRDs and Specs into development tickets. ●     Work with Test/QA to produce test plans. ●     Collaborate with Data Engineering to create data pipelines to extract information from your product to be used internally and delivered externally. ●     Work with marketing and Go-to-Market teams to effectively release features and promote Merit Check-in. ●     Participate in an on-call role when needed. ●     Take responsibility for the successes and failures of Merit Check-in.

Qualifications ●     5+ years of product management experience. ●     Proven track record of managing entire products. ●     Successfully launched new products and features working closely with designers, engineers, marketers, business development managers, and customer support managers. ●     Expertise in driving customer experience, growth and engagement ●     Demonstrated ability to present to executives and lead through influence across teams. ●     Proven ability to evaluate new technologies, articulate customer insights, test, learn, and make clear, analytical recommendations. ●     Track record of identifying market opportunities and articulating competitive differentiators. ●     Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframes. ●     Mastery in writing product materials and experience working closely with marketing on customer messaging. ●     Comfort with ambiguity as this role will evolve based on strategy and product priorities.

Qualities of the ideal candidate (Soft Skills) ●     Self-motivated, self-starter who gets things done efficiently and proactively. ●     Empathetic leader who cares about people as much as they care about success. ●     Strategic thinker who can see the big picture and break it into achievable pieces. ●     Excellent written and verbal communication skills. ●     Can manage up and down. ●     Strong attention to detail, while knowing when to be flexible. ●     Comes to the table with an opinion, but remains open to the ideas of others. ●     Sets expectations up front, keeps their word, and alerts people should expectations need to be changed. ●     Knows how to utilize data to make decisions, but can operate with a lack of data. ●     Understands the differences between meeting styles (presentation, brainstorm, discussion, etc.) and knows how to facilitate them effectively.

At Merit, we don’t just accept difference—we celebrate, support, and value it for the innate benefit of our employees, the competitive advantage of our products, and the strength of the communities we are a part of. Merit is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We will do our best to accommodate any disabilities or special needs you may have.