Posted 18 May 2022, 2:00 am

Client Success Manager Amazon Pay at Affirm

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Affirm is committed to building lasting partnerships with Amazon and third-party merchants for long term growth and ongoing revenue generation! As a Client Success Manager (CSM), you will collaborate cross-functionally to drive engagement and active usage of Affirm payment solutions as we work toward launching the Amazon Pay platform. The CSM position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. Location for the role is flexible since we are a remote-first workforce at Affirm!

This person will report to the Vice President of Customer Success.

What you'll do

  • Launch the Amazon Pay segment to champion long-term business relationships with the Amazon Pay team and key strategic merchant accounts
  • Deliver a proactive client management strategy to encourage retention, satisfaction and growth with Amazon Pay and participating retail merchants
  • Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable return on investment
  • Promote marketing standard methodologies and optimization strategies with our merchant partners
  • Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing and Product teams to improve the Affirm offering for our merchants and monetize new users from the Amazon Pay platform

What we look for

  • 7+ years of professional experience
  • 4+ years of enterprise customer-facing experience in a high-tech e-commerce and/or digital wallets space
  • Excellent customer relationship leadership skills with the ability and experience to manage strategic accounts
  • Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes
  • Experience in managing cross-functional product launches and projects
  • Experience working directly with product and engineering teams is strongly preferred
  • Extremely high attention to detail, critical thinking, business planning skills
  • Strong written and verbal communication skills
  • Excellent analytical abilities
  • Knowledge of marketing technologies, SaaS, and e-commerce strongly preferred
  • Experience with ecommerce platforms like Amazon and/or digital wallets like Amazon Pay is strongly preferred

Location - Remote U.S.

Grade: USA49

Please note that visa sponsorship is not available for this position.
 
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