IT Support Lead at Litify

Litify is looking for a hands-on IT Support Engineer to join our team. This person will be responsible for daily operations in our Brooklyn, NY office including support of remote/in-person end users through our ticketing system, setting up AV for large All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.

You will:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
• Enable faster and smarter business processes and implement analytics for meaningful insights
• Nurture dependable IT infrastructure and networking that’s always up and running
• Partner with internal and external partners to communicate project status, activities, and achievements
• Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis
• Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools
• Onboard new employees and orient them with Litify's systems, applications, and IT policies
• Update and add to help documentation for internal team use and employee use
• Complete project-based work that contributes to our team’s objectives

Qualifications:

• 2+ years of professional IT or equivalent experience.
• Experience with a hyper growth environment and assisting 100+ end users

Skills:

• Strong verbal and written communication skills to assist our on-site and remote workforce
• Provide a white glove service to all end users in all situations
• Experience with Okta, G-Suite, 1Password, Zoom, Slack, Salesforce, Office 365
• Ability to install, upgrade, and maintain Mac hardware
• Ability to learn quickly and demonstrate excellent problem-solving skills
• Ability to prioritize tasks and use FreshService to uphold SLA’s
• Strong focus on customer service and user experience
• Willing to be flexible on schedules with regards to shift patterns
• Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)
• Experience with live-streaming hardware and software (nice to have but not required)
• Knowledge of macOS and Windows OS