Entry Level Customer Implementation Manager at Wonderlic.Inc

At Wonderlic.Inc, we combine our science-based assessment background with the best talent to innovate the way modern pre-employment screening is leveraged by the recruiting industry. We expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. Wonderlic provides the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential.

Summary

The Customer Wonderlic.Inc Manager works to equip and enable customers to achieve their business outcomes through their application of Wonderlic.Inc products.

Competencies:

• Embracing Diversity
• Entrepreneurial Mindset
• Customer Experience Management
• Product and Technical Knowledge
• Business Acumen
• Change Management
• Collaborating with Others
• Impact and Influence
• Thinking Strategically
• Project Management
• Continuous Learning

Key Responsibilities:

• Demonstrate effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts, and business leaders
• Educate new customers on technical product information and provide hands-on support to assist these customers during the introduction phase
• Demonstrate a commitment to quality and customer service with enthusiasm and flexibility
• Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success
• Address client feedback and training questions received through training sessions or through other communication channels
• Provide status updates on the timing, implementation, and success of all training activities on a regular basis
• Develop new programs, including training materials, to align with business objectives, needs, and strategies
• Create training participant guides, facilitator guides, job aids, and performance support deliverables as requested or required to support learning solutions
• Seek out the latest research and best practices, and identify key trends that will inform current and future learning programs

Qualifications and Experience:

• Microsoft Office Suite (Intermediate)
• Software as a Service (SaaS) (Intermediate)
• Salesforce (Intermediate)
• Tableau
• Slack
• Toolkit
• Intercom
• Gong
• Software as a Service (SaaS) Operating Model
• Confluence

Wonderlic.Inc is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.