VP UX Design and Research at Amwell

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

We are driving a digital revolution in healthcare that is dramatically improving the access to, quality of and affordability of care. We need a driven, passionate, and seasoned senior UX Design leader to play a critical role in developing and guiding the user experience and research strategy of this revolution. These products literally help improve lives every day by helping patients get the help they need for everything from a sore throat to anxiety to a stroke.

This leader will be a key part of the collective product development leadership team, reporting to the Chief Product Officer.

Core Responsibilities:

• Develop and implement design strategy, principles, processes, and tools to guide the design of Amwell products
• Create, socialize, and implement user experience strategies for the product portfolio
• Provide key upstream guidance in the product development lifecycle on personas and user segments and their unique needs to shape the future roadmap of innovations and existing products
• Partner with product leadership to define goals for the user experience team, monitor progress, and track results
• Define effective cross-functional collaboration approaches within the product and engineering group, optimizing UX team delivery processes in partnership with product management, engineering, marketing, and other relevant teams
• Ensure products meet objectives for usability, adhere to relevant design, localization, and accessibility standards, comply with company identity guidelines, and deliver positive experiences
• Attract, recruit, coach, and retain exceptional talent
• Grow the next level of leaders, ensuring that team members are equipped with the necessary skillsets, processes, training, and tools to execute great work
• Infuse the team culture with a design thinking mindset to solve business, product, and user problems

Qualifications:

• 10+ years of experience successfully leading and managing large multi-disciplinary design teams
• A portfolio of work demonstrating experience creating great user-centered design solutions
• Excellent communication, presentation, and storytelling skills
• Proven experience with rapid, iterative research, design and development processes
• Proven track record presenting to and influencing people, from other designers to senior executive management
• Experience presenting to and effectively advising senior leaders outside of design
• Experience leading projects in a collaborative multi-disciplinary team including designers, researchers, design technologists, writers, product managers, program managers, and software developers
• Fluency in best practices for multi-platform research, information architecture and design, as well as strong knowledge of usability principles and techniques
• Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance