Sales Operations Manager at Automattic Careers

WordPress VIP is the leading provider of enterprise WordPress, trusted by brands like CNN, Microsoft, and Capital One. We’re looking for a capable leader to lead sales operations for our global organization. You’ll be a key part of our growing team and work closely with executives, the sales team, and customer success, to oversee our go-to-market operations and processes.

Responsibilities

• Research, recommend and implement process enhancements to increase conversion and close rates, with the ultimate goal of driving revenue growth for the sales funnel.
• Analyze our sales processes to uncover business insights and develop key performance indicator reports.
• Maintain sales data in Salesforce (CRM) and other software programs like Outreach, Gong, and ZoomInfo, CaliberMind.
• Assist in developing ad-hoc reports and dashboards to support sales campaigns and pipeline review.
• Assist sales leaders with pipeline and opportunity inspection.
• Generate and maintain detailed documentation of policies and processes.
• Assist in building and maintaining our sales playbook and related processes.

Requirements

• Have 3+ years of experience with sales operations in a SaaS business.
• Have excellent quantitative skills and are very comfortable with data and analysis.
• Due to the requirements of the role, applicants must be located within the US or Canada.
• Preferred: Have Salesforce Admin certification.
• Preferred: Have experience with BI tools such as Looker, Mode, and experience with SQL.