Posted 4 Sept 2022, 0:00 pm

Customer Education and Enablement Manager at Tackle.io

USA Full-time Other
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Tackle enables software companies to accelerate and operationalize the use of Cloud Marketplaces from AWS, Microsoft, Google Cloud, and Red Hat, without the need for significant engineering resources. Our platform and our team come together to make it easier for our customers to build, grow, and scale their Marketplace businesses. Tackle works with leading software companies like Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from startups to enterprise. We recently raised a $100M Series C round and are backed by three of the world's top SaaS investors—Coatue, a16z, and Bessemer Venture Partners—as we continue to execute on our mission to positively transform the way that software is sold. We are looking for an experienced and passionate Customer Education & Enablement Manager who can help us build a global, world-class Customer Education and Enablement program. As the Customer Education & Enablement Manager, you will ensure our customers are fully equipped and empowered to achieve their business goals. This is a cross-functional role on our Customer Enablement team focusing on developing and delivering our customer education and enablement strategy, content, courses, resources, and tools that help our customers learn, grow and become Tackle champions. Ideally, you are someone who is passionate about creating content and learning paths that make an impact, meet the customer where they are, and deliver what they need when they need it. You’re creative, strategic, and an expert in content and learning strategy, development, execution, and management. You can explain the most complex of concepts in a way that engages and resonates with everyone from a first day customer to a long-time advocate. You understand how to build today for tomorrow’s vision, positioning for scale along the way. You measure everything and believe everything ties to ROI. You are passionate about technology, SaaS, and Cloud Marketplaces, and you bring that interest and innovation into your enablement approach. You excel working individually, partnering, and leading cross-functionally on multiple projects at one time. And, you want to be a part of a company that is defining a category and you want to be out front leading it. If this sounds like you, we’d like to speak with you. Full-time employees currently enjoy these amazing perks and benefits:   ·       Work remotely from anywhere within the US & Canada ·       Competitive salary ·       Health, dental and vision coverage ·       Company off-site summits ·       Monthly wellness reimbursement ·       Internet and phone reimbursement ·       $1000 home ergo/office set up ·       Generous vacation plan & flexible work hours ·       401k + matching ·       Technology tools to do your best work ·       Company surprises and swag ·       Awesome co-workers TACKLE VALUES: Start with the customer - We succeed when our customers succeed. That's why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers.  Explore and experiment - We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what's possible. Tackle is a safe place to try new things. Learn and grow as a team - We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate. Celebrate wellness - We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves. Tackle together - We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture. The Hiring Process:  We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:  • Phone screen • 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews) • Some positions may require a take home test (this will be communicated to the candidate) We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada. Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.

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