At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk Analytics team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. The team is fast-paced, high-energy, and meticulous in diagnosing emerging fraud patterns and preventing fraud loss before it can happen. We drill holes in all the products we launch and obsess over how to make our business impervious to fraud vectors. The team conducts a rigorous analysis of complex data sets and sets up multiple layers of business rules, models, and other processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact and introducing safety features.

We’re looking for a rock-star to join a fast-paced environment to contribute to Fraud-related analysis and operations. This individual is responsible for investigating and developing solutions to prevent and mitigate third party fraud. This person will proactively identify fraud patterns and sources to minimize the company’s exposure to financial and reputational risk. The Senior Analyst will take ownership over multiple discrete fraud segments to develop and execute a strategy which addresses fraud in the earliest stages of detection. The Senior Analyst will define fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform.

This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matter expertise and is experienced in utilizing information generated from fraud patterns, data analytics and business knowledge to identify insights and formulate a response plan. This person will work closely with Product Managers, Data Scientists and Engineers to mitigate and eliminate all forms of fraud. The individual will also work closely with operations teams to define efficient processes and systems for the fraud and customer support agents to resolve fraud issues quickly and meet organizational service-level objectives. 

Responsibilities:

• Responsible for the design, development and management of real-time fraud rules and models directly and in collaboration with relevant teams
• Analyze business orgs effectiveness by supporting implementation teams within Lyft Business and across the entire company 
• Support cross functional teams to build-out critical dashboards and tools to measure effectiveness of payment process, operations and new programs
• Collaborate with Product Management, Data Science, Engineering and Operations to resolve identity issues and other escalations
• Deliver enhancements to Lyft fraud detection and mitigation, communicate and prioritize development in collaboration with product management and engineering teams
• Report overall status, primary business metrics, key issues and solution recommendations and plans to senior management and executives
• Establish business cases and projected ROI on investments to prioritize opportunities related to fraud programs

Experience:

• 5+ years of experience across payment, marketplaces, e-commerce, retail, digital media or financial services industries. Fraud or Identity experience is preferable, especially in the merchant risk domain.
• Bachelor’s degree in a quantitative field or relevant work experience 
• Expertise in SQL, SAS, R, Python or other programming language to query data and perform analysis
• Have a bias towards action in resolving issues and perform in a high-energy, fast-paced environment
• Ability to execute projects independently with minimal oversight
• Strong communication skills; Clearly articulate complex analysis through presentations and writing
• Ability to prioritize competing projects among departments, history of effectively working with multiple teams to build new capability and implement projects
• Effectively manage senior executive asks and provide written and verbal communication to them
• Ability to ‘Dive Deep’ with a structured approach to problem solving
• Excellent cross-group collaboration skills, ability to impact and influence outcomes in matrixed environment
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.

This role is work-from-anywhere, excluding the following states and U.S. territory:  Kansas, Mississippi, Oklahoma, West Virginia, Puerto Rico

For candidates living in Colorado the expected base pay range is $106,260 - $126,500 depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.