About Paperspace

Paperspace builds tools and infrastructure to make accelerated computing simple and accessible.

Paperspace is backed by leading investors including Y Combinator, Initialized Capital, Battery Ventures, and Intel Capital.

About the Role

Paperspace is seeking a Customer Support Specialist to join our support team! Our support team offers some of the best customer and technical support in our field, and we’re looking for smart, empathetic, and motivated individuals to grow with us. The Customer Support Specialist in this role will be responsible for handling general inquiries that are submitted by our users. This role is a unique opportunity to work with every team at the company - Engineering, Product, Marketing, Sales, and Operations. This lends itself to working on other projects that contribute to the growth & success of the company (as well as your own career development!)

What you'll be working on

• Work with all current and future Paperspace users to answer questions or solve problems related to our products via email support • Respond swiftly to cybersecurity, billing, or product concerns discovered internally or reported by end-users • Partner with Engineering to identify, track, and resolve bugs • Relay feedback and advocate for user experience improvements • Contribute to external Help Center and internal Knowledge Base and add to the documentation • Collaborate with the Growth and Sales teams to provide seamless transitions throughout the customer journey

What we're looking for

• Highly empathetic team members that are great at communicating complex information in a digestible format to customers at all knowledge levels • Excitement about the opportunity to work in a fast-paced and changing environment, and like to experiment, test, and troubleshoot • A self-starter and work well on your own with little or no direction • A love solving problems and helping people • A comfort with Linux systems, familiar with Jupyter notebooks, and have interest/knowledge in any of the following: cloud computing, machine learning, and/or data science • Previous experience in Customer or Technical support, ideally for a technical product in a SaaS/startup • A knowledge of Linux CLI, familiarity with Jupyter notebooks, knowledge of Windows troubleshooting, and a deep interest in learning new things every day

Our Team 

Paperspace values technical excellence in an open and inclusive environment. The team is primarily based in NYC, but we have a strong remote/hybrid team. Communication is paramount and mutual respect is at the core of our collaborative work environment. We are also committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe creating a more diverse team directly impacts our ability to collaborate effectively, build a better community, and produce better products.

Benefits

• Multiple health care insurance options with premium plans in addition to vision and dental insurance plans • 401(k) Plan with employer matching • Commuter benefits with a contribution from the company • Responsible Time Off Policy • Generous and flexible parental leave • Fitness & wellness benefit • Remote friendly and hybrid office environment for New York team members

We are an equal opportunity employer that values and welcomes diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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