Goldcast: Head of Customer Success & Support

Goldcast is transforming the future of event marketing through an integrated event orchestration platform purpose built for B2B marketing and sales teams. Modern B2B marketing is all about engaging customers and building communities. Archaic marketing channels such as emails and webinars have proven to be ill suited for that. We believe that events will bridge that gap and be a key driver in the modern enterprise’s GTM tech stack. Goldcast is unlocking events as a marketing channel by building the Marketo for B2B events (a $25bn market/~30% of B2B marketing spends)-helping enterprises deliver, scale, and measure events that drive revenue in an integrated platform purpose built for B2B marketing and sales teams. We launched the product in general availability in Jan'21 and have seen tremendous growth since then 🚀. Today, we count Github, Zuora, Amplitude, Drift, Attentive Mobile and 100 other top B2B firms as our customers and have been getting a lot of customer love 🥰 The company was founded at Harvard Business School in the summers of 2020. We have since raised $11.5mn in venture capital and have grown from 10 to 100+ team mates across US and India in the last 1 year. Get to know us better 👉 https://www.goldcast.io/ The Head of Customer Success & Support is a vital part of the leadership team at Goldcast. In this role, you will lead strategy and execution and primarily focus on building an extraordinary team and driving achievement of operational objectives. You will be responsible for ensuring the successful adoption, value realization and growth of all the Goldcast’s customers globally. Functionally, the role will entails heading success, support, onboarding and implementation functions within the company. We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you'll have enormous impact on both our product and company culture. If you're excited about our mission, and believe you might be a fit, we'd love to hear from you!

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Posted 5 Jul 2022, 4:00 pm

Head of Customer Success & Support at Goldcast

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