Posted 8 Aug 2022, 10:45 pm

Customer Support Representative at CrossFit, LLC

Remote Full-time Programming (Back-End)
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CrossFit is looking to hire a Customer Service Representative to deliver world-class customer service for CrossFit. You will field support inquiries directed to support@crossfitgames.com, update macro’s, write FAQ articles, manage the SPORT Zendesk/Intercom/Salesforce inbox for efficiency, and keep the help center up-to-date. This role will work closely with the Athlete Support Manager and Competition Team in addition to Sport Operations. This is a one year temporary role with full benefits. RESPONSIBILITIES:             ●      Provide concierge-style service to the CrossFit community cultivating lifetime loyalty to the brand by fielding inquiry emails. Resolve (or escalates) customer inquiries, complaints, and feedback quickly and efficiently. ●      Serve as the conduit from the CrossFit Games to the public and participants (athletes) who have questions or need information ●      Lead the seasonal hires during the Open and other high-volume times of year ●      Provide backend support for all virtual and in-person CrossFit Games competitions ●      Work with the Athlete Support Manager and Country Managers to create regional awareness of competition information ●      Work with the Athlete Support Manager and Athlete Liaison to determine athlete/team eligibility ●      Work across the company with other support teams to leverage knowledge repositories to document, track and improve the customer experience and issue resolution.             KNOWLEDGE AND SKILL: ●      Keen attention to detail with strong organizational skills and proficiency in Google Workspace and Microsoft Office ●      A comprehensive understanding of the CrossFit Games season and related Sport events. ●      Operational knowledge of affiliate operation, Open/competition participation within affiliates, and related activities. ●      Ability to work in a dynamic, team-centric environment and contribute as a team player ●      Ability to maintain a calm and consistent professional demeanor and thrive in a fast-paced, growth-oriented environment ●      Ability to prioritize and organize assignments effectively while working in a flexible and dynamic environment. ● Passion for CrossFit and our mission to be the world's leading platform for health, happiness and performance   EDUCATION/EXPERIENCE REQUIRED: ●      2+ years of experience in customer support or related disciplines  Compensation range - $25-$27 per hour plus bonus DOE     CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.  

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Source: Remote Ok

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