Technical Success Manager at Snyk

• Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to DevOps and the Application Security space
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education, enablement and understanding of the customer needs
• Collaborate with customers in identifying and prioritizing business impact to either expand adoption or realize value
• Enable the technical aspects of expansion, providing demonstrations, managing install based POC’s with a focus on customer solutions and business outcomes
• Partnering with the Sales team to deliver impactful customer insights opening up expansions and retention opportunities.
• Partnering with cross functional groups on improving Snyk product and capabilities.

• are passionate about technology and looking for an opportunity to learn about developer workflows and AppSec.
• have the ability to translate technical tasks from the customer to other Snyk teams.
• own the ability to independently manage multiple projects.
• have worked closely with highly technical customers.
• use strong analytical skills to manage customer sense of value.
• embrace the opportunity to present to executive teams.

• Partner with our customers and turning the customers desired business outcomes into actionable objectives
• Know the Snyk platform, our common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the Snyk liaison for Snyk questions, issues and escalations. Work with Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on Snyk releases and product enhancements

• Ability to use Snyk and willing to work with Snyk’s platform
• Alignment with our Values
• Prior experience in highly technical roles or equivalent history
• Familiarity working enterprise customers
• Exceptional verbal, written, organizational, presentation, and communications skills
• Strong team player but self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills

• Created a Snyk account and got to know our tech!
• Have experience working with developers or DevOps teams.
• Have a developer background or any kind of experience with coding.
• You love Application Security and want to make the world secure!

• 5+ years of experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A history of problem solving and innovation developing technology programs and working across customer organizations
• Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience

Interested?

Please apply below! We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway 🙂

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