*This is a remote position only open to candidates in EST.*

Tilig is a healthy startup, founded by Sid Sijbrandij, founder and CEO of GitLab, in an individual capacity. The team is 6 strong and growing (with 6 open positions!). We have the mission of building everyone's personal assistant. The first iteration of that product is a completely free password manager that is incredibly easy to use, while future versions will help organize and manage all your accounts and subscriptions in one place. It will tackle everything from handling payments to canceling difficult subscriptions.

Tilig is a password manager but vision is bigger. All around account manager and subscription manager. NY Times, Netflix...scattered..no easy management tool to end subscription. Being able to manage subscriptions is the future vision of Tilig. Don’t have to talk to a person on the phone, or get out from under sales pitch. We’re building a password manager to get into the accounts to manage. Core is to create a service and make sure its the easiest to use and free forever.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits at any time.

Responsibilities

• Product
• Work with our UX designer to test and develop friendly and straightforward user experiences for our mobile apps, browser extension and web app that translate across multiple target audiences
• Employ all aspects of UX research from test design and implementation, to results analysis and reporting
• Employ real-world user tests to verify assumptions and test new features
• Utilize qualitative and quantitative research methods with both users and non-users to identify needs, pain points and opportunities
• Develop actionable UX changes from research results
• Develop user personas and identify fruitful target audiences
• Work with the UX designer to improve the user experience across the product with an emphasis on onboarding, retention and ease-of-use
• Work closely with the engineering team to generate useful metrics
• Through testing, pursue balance between requiring users to complete technical, challenging tasks with motivation and emotional rewards
• Work with the UX designer to quickly develop, test and iterate mockups and wireframes for potential features to determine viability
• Work with assigned product teams to identify and prioritize user research requirements; create research timelines, scope, and define appropriate methodologies
• Develop remediation plans for issues identified from research as appropriate
• Collaborate with product team to develop research goals, identify tasks and scenarios, and establish a test environment
• Marketing
• Work closely with our marketing team to improve the conversion of our homepage and landing pages through UX, written communication and A/B testing

Requirements

• Full-time (32-40 hours per week)
• Senior level
• Extensive experience researching user experiences for mobile apps and websites, with measurable results
• Comfortable working remotely full-time (good work-space, on-camera meetings, flexible schedule)
• Comfortable conducting interviews and surveys both remotely and in person
• Some UX design experience
• Strong written and verbal communication skills in English
• Great collaboration skills
• Drive to improve people’s lives through better products and services
• High levels of user empathy and curiosity
• Can-do attitude with willingness to help and pick up tasks outside of direct responsibilities

Nice to have

• Preferably at least half a day of overlap with CEST and EST
• Experience working in a startup environment
• Experience with researching non-technical audiences
• Some programming experience

Skills

• User/usability research (qualitative and quantitative)
• Understanding information architecture
• Design sprinting
• Developing personas from data
• Wireframing
• Prototyping
• User/usability testing
• Analytics/metrics

Proficiencies

• Data driven (Google Analytics, Google Trends, Mixpanel, Amplitude, Usability Hub)
• Documentation (Google Docs, Notion, Coda, Markdown)
• Basic design (Figma, Invision, Adobe Suite, Sketch)
• Agile experience (GitLab, Jira, Monday, Trello, Aha!)

Hiring Process:

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. 

• Qualified candidates will be invited to complete a self recorded screening via EasyHire.
• Next, candidates will be invited to schedule a Zoom panel interview with the Tilig team and participate in technical assessments (if applicable).
• Final candidates will then be invited to schedule a Zoom interview with the leadership team (depending on position).

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits at any time.

At Tilig Inc. we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. 

Tilig Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.