Posted 11 Jun 2022, 8:15 pm

Support Specialist with Languages at Revolut

Multiple Locations Full-time Customer Support
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About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 18+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 3000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀 We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers. If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫 👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying. What you’ll be doing • Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service • Providing excellent customer service via our in-app live chat, phone and email • Representing Revolut online at all times • Collaborating with other teams internationally to tackle any customers' issues What you'll need • Proficient English language skills  • Fluent French / German/ Dutch/ Spanish/ Italian/ Japanese/ Slovenian /Greek/ Croatian/ Hungarian or Romanian skills • Excellent communication skills • Ability to explain complex issues in an easy and understandable manner • Strong writing skills and great numeracy and IT skills • Strong attention to detail and analytical skills • Empathy and love for helping people • Driven, self-motivated and highly flexible team player • Self-learner, independent problem-solver Nice to have • Prior customer support experience • Multiple languages By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates. #LI-Remote #LI-NJ2

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Source: Remote Ok

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