Customer Success Manager at Isometric Technologies

About the Opportunity Our mission is to redefine analytics, accountability and visibility within the supply chain and logistics industry. The global supply chain accounts for roughly 10% of Global GDP, and is also one of the largest contributors to significant global challenges like air pollution and food waste. By changing how organizations work together across the supply chain, we will play a critical role in tackling these challenges head on. Our team has an extensive background in building world class product, engineering, operations, and sales & marketing teams. We hope you’ll join our growth story!

As an ISO Customer Success Manager, you will have a highly visible role working closely with the leadership team to both manage ISO’s onboarded customers and help build strong foundations for the growing Customer Success organization. Success in this role means working cross-functionally with our Sales, Product, and Engineering organizations to drive customer adoption, increase usage, and ensure customer satisfaction and retention. You will improve these metrics not only by helping customers in their day-to-day activities, but also by driving strategic improvements at their organizations that will help them take advantage of all that ISO has to offer. Along the way, you’ll play a pivotal role in evolving and scaling ISO’s Customer Success organization, partnering with the Head of Customer Experience to lay the foundation for the CS team to come.

About Us Isometric Technologies (ISO) is the single source of truth for parties in the supply chain to measure the cost of doing business. By associating costs from chargebacks and service level failures to the responsible parties, we surface actionable insights that help optimize complex business relationships. Founded in 2019, ISO is a remote first company, home to 25 people, and we are looking to hire great people across the US as we continue to grow. 

How we support wellness and growth: - Medical, dental and vision coverage - Unlimited PTO - 401k Plan - Remote first work, with the flexibility to maintain a healthy work/life balance - Paid Maternity and Paternity Leave - Regular virtual employee social events (such as Movie Club, Happy hours etc) - Annual Performance reviews

Our Core Values 1. We provide a safe space to take risks 2. We're open and honest 3. We look for new ideas everywhere 4. We bias toward action 5. We do the right thing, even when it's hard