Posted 13 Jul

Overnight Crisis Specialist at Cerebral

Dallas, Texas, United States Full-time Other
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*This is a remote position*

About Us

At Cerebral, we’re on a mission to improve access to high-quality mental health care. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional patient outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent patient outcomes:
  • 82% of patients report an improvement in their anxiety symptoms after using Cerebral.
  • 75% of patients who report improvement in their depression see improvement within 60 days.
  • 50% of patients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.
This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role:

The Crisis Specialist position is a challenging and rewarding role that supports our clients and clinicians when they need it most. It is an exciting, but demanding opportunity to grow with our Crisis Response Team as we care for our clients in crisis.

Assigned duties:

  • Make outbound and inbound calls to clients in crisis (suicidal, homicidal, etc).
  • Make calls to emergency contacts and local police departments as needed.
  • Support clinicians who are actively handling crisis situations.
  • Respond to each post in the Crisis Response channel within 10 minutes during your shift.
  • Ensure that clinicians are following the protocol correctly.
  • Assist in decision-making during a crisis.
  • Tag associated team members for visibility and ensure that follow-up to each crisis situation is completed in a timely manner.
  • Train new Coordinators on risk assessment & Crisis Response protocols.
  • Completes audits for every interaction where the crisis response team was activated within 24 hours of activation.
  • Completes incident reports for high-intensity situations.
  • Ensures complete documentation is added by clinicians following each crisis situation.

Requirements

  • Must have previous experience in mental health.
  • Bachelor's degree required.
  • 1-3 years of experience in client-facing communications.
  • Experience with mental health crises is strongly preferred (paid or volunteer).
  • Experience working remotely is a plus!

Bonus Points

  • Some knowledge of risk assessments & crisis management
  • Some knowledge of Suicidal/homicidal ideation warning signs and risk indicators
  • De-escalation techniques 
  • Must have a general knowledge of mental health

This will be a full time position (40 hours each week) that pays $21.25 per hour and qualifies for our standard benefits package. The Crisis Specialist would work a set schedule of 3pm-12am PST or 12am-9am PST Saturday-Wednesday.



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Source: Remote Ok

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