Senior Technical Writer at Demandbase

Introduction to Demandbase:

The biggest and fastest-growing companies in the world rely on Demandbase to drive their account-based strategies and maximize B2B go-to-market performance. We pioneered the ABM category nearly a decade ago, and today we lead the industry as an indispensable part of the B2B tech stack. Demandbase offers the only end-to-end Account-Based Experience (ABX) solution that helps B2B companies find, engage, and close the accounts that matter most. Our success would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the Bay Area, New York, Seattle, and a team in the UK, and allow employees to work remotely from anywhere in the US. We have also continuously been recognized as one of the best places to work in the Bay Area.

Our success depends on our ability to create a diverse, equitable and inclusive environment. We're committed to attracting, developing, retaining and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

As a Senior Technical writer, you will work directly with Product Management, Engineering, and Product Marketing to create, maintain, and edit knowledge base articles that are used by marketing and sales teams with varying skill levels.

 What we’re looking for:

• 4+ years of technical writing experience (preferably at an enterprise software company)
• Exceptional writing, editing, and communications skills
• Experience with common tools such as Zendesk, Salesforce, and Jira
• Demonstrated experience working with style guides
• Experience with information architecture and content management systems
• Experience developing content for marketing and or sales software end users ideal
• Experience working in agile development environment ideal 

What you’ll be doing:

• Work cross-functionally with Engineering, Product, and Marketing teams
• Develop a strong understanding of our software at a technical level as well as at a higher level to support functional use cases
• Write content about software features, capabilities, and troubleshooting
• Use strong writing, editing, and communication skills to present technical information in a format that is easy to understand and meets the functional goals of the intended audience
• Edit drafts provided by non-writers and collaborate to deliver a professional quality product
• Create visual aids as appropriate (primarily screenshots and animated GIFs)
• Follow our established style guides and contribute to their ongoing development
• Collaborate with other writers to deliver content solutions

A few traits that will be helpful to achieve success in this role:

• Self-starting, resourceful, curious and innovative thinker
• Self-organizing and able to prioritize multiple tasks and meet deadlines
• Strong relationship builder
• Excellent communication skills
• Quickly learn new technologies
• Able to lead conversations in order to extract detailed information
• Flexible and ready to hit the ground running

Benefits: 

Our benefits include 100% paid for Medical, Dental and Vision for you and your entire family, short-term/long-term disability, life insurance, flexible vacation policy and 401K. Due to the COVID pandemic the Demandbase offices are closed for the foreseeable future. When the office reopens, we also offer commuter benefits, free snacks, catered lunch every Friday, chair massages, weekly yoga and much more! 

More About Demandbase:

Demandbase is the leader in Account-Based Experience (ABX) and an indispensable part of the B2B Go-to-Market tech stack. The company offers simply the best account-based platform to find, engage, and close the accounts that matter. The biggest and fastest-growing companies in the world, such as Accenture, Adobe, DocuSign, GE, Salesforce, and others, rely on Demandbase to drive their ABX strategy and maximize their marketing performance. Demandbase has been named to the JMP Securities list “The Hot 100: The Best Privately Held Software Companies,” the Deloitte Fast 500, and named a Gartner Cool Vendor for Tech Go-To-Market.

For more information, please visit www.demandbase.com or follow the company on Twitter @Demandbase.