Job Title: Mortgage Loan Processor
Location: Remote
Reports To: Processing Manager
Employment Type: Full-Time
Pay Range: $24.00 - $28.00/hr
About Granite Bank
:Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Come join us
!
Position Summar
y:A Loan Processor at Granite Bank would be responsible for managing and processing loan applications from initiation to closing. This includes verifying applicant information, ensuring compliance with regulatory requirements, and facilitating communication between borrowers, loan officers, and underwriter
s.
Key Responsibiliti
- es:Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third parties to obtain missing information and documentati
- on.Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experien
- ce.Perform transaction review of home loan applicatio
- ns.Review documentation and obtain missing informati
- on.Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are m
- et.Ensure work performed is consistent with published policies and procedur
- es.Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreemen
- ts.Act as an escalation point for Loan Officers to resolve issues and provide guidance and traini
- ng.Collaborate and consult with peers, partners and managers to resolve issues and achieve go
als
Experie
- nce:5+ years of Loan Processing experience in a mortgage sett
- ing.Experience with proactive problem solving and resolving customer complai
- nts.Experience independently driving workload and meeting set expectati
ons.
Sk
- ills:Exposure to Encompass sy
- stem.Ability to gather, organize, and interpret
- data.Ability to navigate multiple computer screens while working on the p
- hone.Demonstrated comfort and success in voice-to-voice customer ser
- vice.Strong attention to detail and accuracy sk
- ills.Good verbal, written, and interpersonal communication sk
ills.
Granite Bank is an Equal Opportunity Em
- ployerNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without n
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