CX Operations Analyst at Paper

Job Responsibilities:

• Work closely with the Customer Experience (CX) team across different initiatives to support our rapidly scaling business, including process optimization and automation.
• Build and provide reports & dashboards for CX platforms, including: Gainsight, Salesforce & Tableau
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Assist with implementation and administration of software, including: Gainsight and Salesforce.
• Provide support to the development of training materials and training activities related to CX Tech Stack

Qualifications:

• Bachelors’ degree in Information Systems, Business, or relevant business experience in Marketing, Customer Success, and/ or General Operations.
• SQL experience required
• Experience using Salesforce.com and/or Gainsight preferred
• Gainsight NXT/ SFDC certification a plus
• Strong analytical skills and an aptitude for working with data - knowledge of and experience with Spreadsheets (Microsoft Excel/Google Sheets) & BI Tools (Tableau)
• Ability to communicate effectively and persuasively in both written and oral forms; Effective presentation of ideas to larger groups
• Takes initiative in identifying and acting on opportunities to document and improve processes, and to identify trends that should be acted upon
• Can handle multiple competing priorities, and can adapt to a flexible and fast-paced environment.

Position can be located in any geography in the US or Canada.