Posted 1 Jun 2022, 4:45 am

Senior Quality and Compliance Manager at CareRev

Senior Quality & Compliance Manager (Call Center)

Location: Remote

CareRev is bringing the future of work to Healthcare. We are developing a robust marketplace that connects trusted Healthcare professionals to relevant per diem shift opportunities. We are working to change the traditional relationship between Healthcare professionals and Healthcare facilities alike, aiming to build a future that ensures people who work in Healthcare have better tools and are empowered to be the healers they want to be.

What You’ll Do:

  • Identify and research net new credential requirements based on client needs as identified through the implementation discovery process. Work with CareRev’s Product team to create new credentialing requirements in the backend system.   
  • Ensure adherence to internal and industry standard policies and procedures; keep the Operations department properly informed of regular compliance changes due to regulatory and client driven mandates.   
  • Maintain compliance and reporting across clinical and facility evaluations.
  • Maintain integrity with Joint Commission and client standards, including audits and TJC reviews.  
  • Collaborate with CareRev’s Product team to identify bugs and suggest product improvements related to the credentialing flow.    
  • Review and improve current processes and workflows to ensure maximum efficiency.
  • Run monthly reports to identify trends and present overall metrics to Senior Leadership as needed. Effectively communicate with CareRev users, clients, and internal team members to describe CareRev’s onboarding process, product, and value proposition.
  • Work cross-functionally with other Operations teams, including Account Management, Implementation, Clinical, Onboarding, Support, etc.
  • Owner of Operations’ “Change Control” processes and implementation of resulting recommendations.    
  • Directly reports into the Director of Customer Success.    
  • Partners with QA Manager to oversee strategy of Quality Assurance team, responsible for overall QA direction and strategy.
  • Manages Senior Credentialing & Compliance Specialists and Department Training Specialist.

What We’re Looking For:

  • A minimum of 5 years experience in hospital/healthcare credentialing, utilization review or nursing research
  • A minimum of 2+ years call center management experience
  • An enjoyment in identifying process improvements and comfortable working collaboratively with different teams and stakeholders such as senior management and engineering/product
  • A deep respect for policies and ethics
  • Highly accountable; you own your own results!
  • Detail-oriented, with the ability to prioritize based on short, mid, and long-term goals while thriving in a fast-paced startup environment
  • Bonus: previous experience at a startup

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Source: Remote Ok